TIO's purpose is to help build confidence and resilience in the Territory. It does so by concentrating on two areas:
Road Safety - educate and influence community attitudes and behaviours to reduce the number and severity of road accidents and improve motor accident compensation and insurance claim outcomes.
Community Resilience - promote and support community preparation, property maintenance and insurance cover to build resilience against economic loss, resume their lifestyle after loss, and reduce the severity of insurance claims as a result of severe weather events and property crime.
In addition to these key themes, TIO also recognises its role in the community in support of all of the Northern Territory population.